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The topic of episode 51 was Relationship Marketing and the importance of building strong relationships with customers. Conversations play an important role in building these relationships, but they are increasingly taking on digital forms, which are very hard to track. These conversations hold valuable information, but how can companies extract actionable insights? What role does Conversational Intelligence play?
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Neil is passionate about knowledge leadership and amplifying human intelligence using artificial intelligence and cognitive computing solutions. His mission is to help individuals and organisations make their way through digital transformation so that they can harness knowledge (as a strategic asset), experience and networks to unlock the digital value that will drive important decisions and solve complex problems.
Through his company InsightNG, Neil and his team can work on short-term contracts or longer-term projects that help organisations to implement value-driven, digital transformation solutions that, in particular, are based on artificial intelligence and cognitive computing technologies.
Customer conversations hold invaluable insights, but they are increasingly taking on digital forms that cannot easily be tracked.
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Simon Fawkes